Ibm pmr

A PMR is a Problem Management Report, which is a document that is used to manage any technical product issue that a customer reports to IBM. To create and submit a PMR, you must submit a service request by using the Service Request (SR) tool. Select the Service Requests and PMR links on the lower left side of the screen. You will be directed to the Service request and PMRs page.

This was the frustration of not knowing the process of escalating a PMR. Navigating the IBM waters at time can be confusing to a new customer as IBM has.

Download fixes, updates and drivers for most products. Try out IBM products before you buy them. Entitled Systems Support. Our internal tracking mechanism receives PMRs.

A PMR is generated for your service request and the service request is routed to the appropriate IBM team. If you choose to click Save as draft. Report a problem for IBM i software products.

IBM Service Request has migrated to a newly redesigned and enhanced site. Please update your existing. A PMR is one of the documents that is used to manage technical product issues that are reported to IBM. You can create a PMR by using the Open PMR page if.

For severity support issues, or to escalate the problem report or ticket, contact the Duty Manager. To contact the Duty Manager, call the support.

We will open a Problem Management Record ( PMR ) for you. Our goal is to respond within one business day after PMR creation, excluding U. Note A PMR may also be called a Service Request (SR). A problem management record ( PMR ) is opened on the RETAIN system, where all activity associated with your problem is recorded.

This button can be found in the top right. The problem remains open. PMR number, bbb is your branch office, and ccc is your IBM country code.

Use the PMR process described in step to submit any questions. Tell us if you are satisfied with the support you received. IBM Software Support is committed to. Should you need to make subsequent calls to discuss the problem, you will also use the PMR number to identify the problem.

Valerie Lampkin of the WebSphere Application Server Lteam and Cathy Harmon of the Middleware Client.